Quality Management Policy

The Mai-Wel Group provides creative and responsive services that advance the lives of people with a disability to enable them to realise their individual potential.  Mai-Wel aims to be the leader of innovative and quality businesses and services which facilitate access, integration and opportunity for all.

Mai-Wel manages three Supported Employment Businesses which provide timber products, printing, promotional goods, packaging services, light engineering products and recycling services for paper and textiles. Supported Employment Business customers include; commercial, industrial, public authorities and community.  In addition the organisation provides support services for people with a disability through their NDIS support plans in areas such as residential support, day activities, outreach, community integration, job search and employment.

The nature of the organisation’s activities place particular emphasis on excellence in service and product, human focus for participants, customers, staff, community, safety and innovation, environmental sustainability and continual improvement of the management processes. Mai-Wel is committed to providing services and products in a manner which conforms to legislative, regulatory and contractual requirements and has a commitment to using ecologically sustainable environmental management practices. Mai-Wel is committed to delivery of services while upholding company standards based on sound and accepted techniques.

Mai-Wel’s commitment to quality is demonstrated by ongoing:-

  • Integration and maintenance of Quality Management Systems (AS/NZS ISO 9001) for all aspects of the organisations activities, which comply with the letter and spirit of all applicable Standards, Legislative and Regulatory requirements, organisational policies/guidelines and contract specifications.
  •  Annual independent auditing of ADE operations to ISO 9001 Standard
  •  Provision of resources needed for the establishment, implementation, maintenance and continual improvement of the quality management system.  Resources include people, infrastructure and environment (social, psychological and physical).
  •  Identification of; assessing and monitoring each workplace and activity in terms of achievement of Quality and Work Health and Safety requirements
  •  Evaluation and assessment of service goals to ensure continual improvement in support of  enhancing lives through opportunity and choice of people with a disability and young job seekers
  •  Minimising and where practicable, eliminating any environmental impacts on the surrounding community including flora, fauna and amenity impacts and the generation of waste materials, whilst adopting a reduce, recycle philosophy.
  •  Establishment of measurable objectives and targets that are appropriately resourced in terms of people, infrastructure and operational environment to ensure continued improvement aimed at the elimination or minimisation of work place related incidents, injury and illness and the enhancement of customer satisfaction

Consultation with statutory authorities, participants and individuals on appropriate Quality and Work Health and Safety performance standards and adoption of site practices and processes which comply with these standards thereby reducing any potential adverse impacts.

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About Us

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The Mai-Wel Group is one of the larger Disability Service Providers in the Lower Hunter Region, providing services and programs to more than 800 clients across nine Local Government Areas.

The Mai-Wel Group employs more than 170 local support and administrative staff in addition to 110 local supported employees. The ethos of The Mai-Wel Group carries throughout the organisation from management and staff, and on to clients.

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Phone 02 4057 2900


Head Office:
Unit 4/555 High Street, Maitland NSW 2320
Postal Address:
PO Box 835, Maitland NSW 2320
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